Effective Date: 26.06.2025

At JanuaryAngel.com, customer satisfaction is our top priority. While we always aim to deliver the best quality products, we understand that issues may occasionally arise. Please read our Return & Refund Policy carefully to understand how we handle returns and refunds.

1. Return Eligibility

Due to the nature of grocery items, not all products are eligible for return. However, we gladly accept returns or issue refunds in the following cases:

• You received damaged or expired items
• You received the wrong product
• The product is spoiled or not as described
• Non-perishable items (e.g., household items) may be eligible for return within 3 days of delivery

2. Items Not Eligible for Return

We cannot accept returns for:

• Fresh fruits, vegetables, meat, and other perishable items unless damaged upon delivery
• Products that have been opened, used, or not in their original packaging
• Items returned after 3 days from delivery

3. How to Request a Return or Refund

To process a return or refund, please follow these steps:

1. Contact our support team via WhatsApp or Email within 3 days of receiving the product
2. Provide your order number and a photo of the item(s) in question
3. Our team will review the issue and arrange a return pickup or refund as necessary

4. Refund Process

• Approved refunds will be issued within 5–7 working days
• Refunds will be processed via the original payment method or store credit
• In some cases, we may offer a replacement instead of a refund

5. Contact Us

If you have any questions or need help with a return:

📞 Call or WhatsApp: 075-285-4839
📧 Email: [email protected]

Thank you for shopping with January Angel. We’re here to make your grocery shopping easy, fresh, and reliable, every time.